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Automatic Analysis of Customer Feedback and Inquiries., , , and . ICEIS (2), page 1162-1165. (2001)Textual Analysis of Customer Statements for Quality Control and Help Desk Support, , , and . Classification, Clustering, and Data Analysis. Recent Advances and Applications. Proceedings of the 8th Conference of the International Federation of Classification Societies (IFCS-2002), volume 21 of Studies in Classification, Data Analysis, and Knowledge Organization, page 437-445. Springer, (2002)Inspecting Document Collections., , , and . Reading and Learning, volume 2956 of Lecture Notes in Computer Science, page 235-251. Springer, (2004)Document retrieval from user-selected web sites., and . SIGIR, page 467. ACM, (2003)Matching form lines based on a heuristic search., , and . ICDAR, page 86-. IEEE Computer Society, (1997)