Textual Analysis of Customer Statements for Quality Control and Help Desk Support
U. Bohnacker, L. Dehning, J. Franke, и I. Renz. Classification, Clustering, and Data Analysis. Recent Advances and Applications. Proceedings of the 8th Conference of the International Federation of Classification Societies (IFCS-2002), том 21 из Studies in Classification, Data Analysis, and Knowledge Organization, стр. 437-445. Springer, (2002)
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