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Development and Utilization of a Case-Based Help-Desk Support System in a Corporate Environment.

, and . ICCBR, volume 1650 of Lecture Notes in Computer Science, page 132-146. Springer, (1999)

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Organizing Committee., and . AAAI Spring Symposium: What Went Wrong and Why: Lessons from AI Research and Applications, AAAI, (2006)The Development of HOMER: A Case-Based CAD/CAM Help-Desk Support Tool., , , , , , and . EWCBR, volume 1488 of Lecture Notes in Computer Science, page 346-357. Springer, (1998)Development and Utilization of a Case-Based Help-Desk Support System in a Corporate Environment., and . ICCBR, volume 1650 of Lecture Notes in Computer Science, page 132-146. Springer, (1999)The Development and Utilization of the Case-Based Help-Desk Support System HOMER, and . Engineering Applications of Artificial Intelligence, 12 (6): 665--680 (December 1999)Problem Solving with "The Incredible Machine" - An Experiment in Case-Based Reasoning., and . ICCBR, volume 1010 of Lecture Notes in Computer Science, page 441-450. Springer, (1995)The PwC Connection Machine: An Adaptive Expertise Provider., , , and . ECCBR, volume 4106 of Lecture Notes in Computer Science, page 549-563. Springer, (2006)A Personalized System for Conversational Recommendations., , and . J. Artif. Intell. Res., (2004)Preface., and . AAAI Spring Symposium: What Went Wrong and Why: Lessons from AI Research and Applications, AAAI, (2006)Dimensions of Personalization and their Effect on the Knowledge Containers.. ECCBR Workshops, page 26-28. (2002)Designing Industrial Case-Based Reasoning Applications.. ECCBR, volume 3155 of Lecture Notes in Computer Science, page 16. Springer, (2004)