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On the Role of Analytics in Estimating the Cost of Delivering Complex Information Technology (IT) Outsourcing Services Projects.

, , , , , and . SRII Global Conference, page 705-714. IEEE Computer Society, (2012)

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Towards and Agile Service System for a Global Call Center., , , and . BPSC, volume P-116 of LNI, page 125-137. GI, (2007)The pursuit of value co-creation: Engineering service applications to achieve customer satisfaction., , , and . SOLI, page 19-25. IEEE, (2009)Budget allocation optimization in a complex multi-project environment., and . SOLI, page 456-461. IEEE, (2012)25 Tweets to Know You: A New Model to Predict Personality with Social Media., , , , , and . ICWSM, page 472-475. AAAI Press, (2017)Smarter Financial Management - An Answer to the Missing Link between Key Performance Indicators and Budgeting Decisions for Smarter Cities., and . SRII Global Conference, page 608-613. IEEE Computer Society, (2012)Self service technologies: eliminating pain points of traditional call centers., , and . CHIMIT, ACM, (2009)Towards Scaleable and Adaptive Document Routing Services., , , , and . IEEE SCC, page 311-314. IEEE Computer Society, (2006)Eclipse modeling framework for document management., , and . ACM Symposium on Document Engineering, page 220-222. ACM, (2005)Exploiting XML technologies for intelligent document routing., , and . ACM Symposium on Document Engineering, page 26-28. ACM, (2005)A Model and Rule Driven Approach to Service Integration with Eclipse Modeling Framework., , , and . ICSOC, volume 4749 of Lecture Notes in Computer Science, page 474-484. Springer, (2007)