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Mobile service experiences, and . page 413. ACM Press, (2010)Mobile service experiences: qualitative study with a broader perspective., and . Mobile HCI, page 413-414. ACM, (2010)Customer Experience Modeling: Designing Interactions for Service Systems., , , and . INTERACT (4), volume 6949 of Lecture Notes in Computer Science, page 136-143. Springer, (2011)Bringing Design Science Research to Service Design., , and . IESS, volume 331 of Lecture Notes in Business Information Processing, page 373-384. Springer, (2018)Designing Product Service Systems in the Context of Social Internet of Things., , and . IESS, volume 247 of Lecture Notes in Business Information Processing, page 419-431. Springer, (2016)Designing interaction experiences for multi-platform service provision with essential use cases., , , and . IUI, page 298-300. ACM, (2004)Essential Use Cases in the Design of Multi-channel Service Offerings - A Study of Internet Banking., , , and . ICWE, volume 2722 of Lecture Notes in Computer Science, page 468-471. Springer, (2003)Customer Experience Requirements for Multi-platform Service Interaction: Bringing Services Marketing to the Elicitation of User Requirements., , , and . RE, page 26-35. IEEE Computer Society, (2004)Service Design for Business Process Reengineering., and . IESS, volume 377 of Lecture Notes in Business Information Processing, page 231-244. Springer, (2020)Healthcare professionals as customers: A service perspective on Portuguese primary care health information systems., , , , and . Healthcom, page 377-381. IEEE, (2013)