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Using a Process Assessment Model to Prepare for an ISO/IEC 20000-1 Certification: ISO/IEC 15504-8 or TIPA for ITIL?

, , , and . EuroSPI, volume 633 of Communications in Computer and Information Science, page 83-93. Springer, (2016)

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Towards a Process Assessment Model for Management System Standards., , , and . SPICE, volume 477 of Communications in Computer and Information Science, page 36-47. Springer, (2014)Using ArchiMate to model a process assessment framework., , , , and . SAC, page 1189-1194. ACM, (2015)Measuring Readiness for Compliance: A Gap Analysis Tool to Complete the TIPA Process Assessment Framework., , , and . EuroSPI, volume 633 of Communications in Computer and Information Science, page 106-116. Springer, (2016)How to Elicit Processes for an ISO-Based Integrated Risk Management Process Reference Model in IT Settings?, , and . EuroSPI, volume 748 of Communications in Computer and Information Science, page 43-57. Springer, (2017)How to Design an Innovative Framework for Process Improvement? The TIPA for ITIL Case., , and . EuroSPI, volume 425 of Communications in Computer and Information Science, page 48-59. Springer, (2014)Tailoring ISO/IEC 27001 for SMEs: A Guide to Implement an Information Security Management System in Small Settings., , and . EuroSPI, volume 42 of Communications in Computer and Information Science, page 201-212. Springer, (2009)Sustainable Service Innovation Model: A Standardized IT Service Management Process Assessment Framework., and . EuroSPI, volume 42 of Communications in Computer and Information Science, page 69-80. Springer, (2009)Developing an Integrated Risk Management Process Model for IT Settings in an ISO Multi-standards Context., , and . SPICE, volume 770 of Communications in Computer and Information Science, page 322-336. Springer, (2017)Benefits Resulting from the Combined Use of ISO/IEC 15504 with the Information Technology Infrastructure Library (ITIL)., , and . PROFES, volume 2559 of Lecture Notes in Computer Science, page 314-325. Springer, (2002)Towards Smart Assessment: A Metamodel Proposal., , , and . OTM Workshops, volume 11878 of Lecture Notes in Computer Science, page 23-32. Springer, (2019)