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On the Interaction of Source and Channel Choice in the Government-to-Business Context.

, , , и . EGOV, том 7443 из Lecture Notes in Computer Science, стр. 27-39. Springer, (2012)

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Willem Evermann

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Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery., и . EGOV, том 12219 из Lecture Notes in Computer Science, стр. 138-150. Springer, (2020)Citizen behavior in a multi-channel environment., и . DG.O, том 289 из ACM International Conference Proceeding Series, стр. 387-388. Digital Government Research Center, (2008)Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions., и . EGOV, том 5693 из Lecture Notes in Computer Science, стр. 222-233. Springer, (2009)Omni-Channel Overtures Defining the Concept and Its Applicability in Public Sector Channel Management., , и . EGOV, том 13391 из Lecture Notes in Computer Science, стр. 60-72. Springer, (2022)Government Multichannel Marketing: How to Seduce Citizens to the Web Channels?, и . HICSS, стр. 1-10. IEEE Computer Society, (2009)Channel Choice Complications - Exploring the Multiplex Nature of Citizens' Channel Choices., , и . EGOV, том 11685 из Lecture Notes in Computer Science, стр. 139-151. Springer, (2019)Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study., , , и . EGOV, том 8653 из Lecture Notes in Computer Science, стр. 120-132. Springer, (2014)New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery., , и . EGOV, том 10428 из Lecture Notes in Computer Science, стр. 47-59. Springer, (2017)Multi-channel management strategy and coordination: the next hurdle in customer-orientation., , , и . DG.O, том 289 из ACM International Conference Proceeding Series, стр. 385-386. Digital Government Research Center, (2008)How to improve e-government use: An empirical examination of multichannel marketing instruments., и . Inf. Polity, 16 (2): 171-187 (2011)