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A system for Human-AI collaboration for Online Customer Support., , , , , , and . CoRR, (2023)May the Guide Be With You: CA-facilitated Information Elicitation to Prevent Service Failure., , and . ECIS, (2023)Supporting the Idea Generation Process in Citizen Participation - toward an Interactive System with a Conversational Agent as Facilitator., , and . ECIS, (2019)Hybrid Service Delivery - Purposeful Integration and Design of Artificial Intelligence for the Automation and Augmentation of Online Service Encounters. University of Hamburg, Germany, (2023)base-search.net (ftsubhamburg:oai:ediss.sub.uni-hamburg.de:ediss/10433).Design and Evaluation of an Employee-Facing Conversational Agent in Online Customer Service., , and . PACIS, page 25. (2022)Integration of AI into Customer Service: A Taxonomy to Inform Design Decisions., , and . ECIS, (2022)Let's Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service., , , , , and . DESRIST, volume 13229 of Lecture Notes in Computer Science, page 142-153. Springer, (2022)(Re)Designing IT Support: How Embedded and Conversational AI Can Augment Technical Support Work., and . ICIS, Association for Information Systems, (2021)Leveraging the Potential of Conversational Agents: Quality Criteria for the Continuous Evaluation and Improvement., , , , , , , and . HICSS, page 3444-3453. ScholarSpace, (2023)Citizen E-Participation: Bringing the "E" to Facilitated Workshops., , and . HICSS, page 1-10. ScholarSpace, (2019)