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Let's Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service.

, , , , , and . DESRIST, volume 13229 of Lecture Notes in Computer Science, page 142-153. Springer, (2022)

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Design and Evaluation of a Collaborative Writing Process with Gamification Elements., , and . ECIS, (2020)Hybrid Intelligence - Combining the Human in the Loop with the Computer in the Loop: A Systematic Literature Review., and . ICIS, Association for Information Systems, (2021)Hybrid Intelligence Systems - Designing Interactions for Continuous Mutual Augmentation of Humans and AI. University of Hamburg, Germany, (2022)base-search.net (ftsubhamburg:oai:ediss.sub.uni-hamburg.de:ediss/9924).A system for Human-AI collaboration for Online Customer Support., , , , , , and . CoRR, (2023)Implementing an Intelligent Collaborative Agent as Teammate in Collaborative Writing: toward a Synergy of Humans and AI., , and . HICSS, page 1-10. ScholarSpace, (2021)Toward a Hybrid Intelligence System in Customer Service: Collaborative Learning of Human and AI., and . ECIS, (2022)Let's Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service., , , , , and . DESRIST, volume 13229 of Lecture Notes in Computer Science, page 142-153. Springer, (2022)Integration of AI into Customer Service: A Taxonomy to Inform Design Decisions., , and . ECIS, (2022)Gamifying the Human-in-the-Loop: Toward Increased Motivation for Training AI in Customer Service., , and . HCI (35), volume 13336 of Lecture Notes in Computer Science, page 100-117. Springer, (2022)Design and Evaluation of an Employee-Facing Conversational Agent in Online Customer Service., , and . PACIS, page 25. (2022)