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Features for Social CRM Technology - An Organizational Perspective.

, , , and . AMCIS, Association for Information Systems, (2014)

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Technology Use of Social Media within Customer Relationship Management: An Organizational Perspective., , , and . PACIS, page 213. (2015)Conceptualising and Exploring User Activities in Social Media., , and . I3E, volume 9373 of Lecture Notes in Computer Science, page 107-118. Springer, (2015)Social CRM Performance Dimensions: A Resource-based View and Dynamic Capabilities Perspective., , , and . Bled eConference, page 4. (2015)Evaluating Social CRM Performance: An Organizational Perspective., , , and . PACIS, page 214. (2015)Towards Social CRM - Scoping the Concept and Guiding Research., and . Bled eConference, page 14. (2013)Social CRM Performance Model: An Empirical Evaluation., , , , and . Bled eConference, page 18. (2015)Features for Social CRM Technology - An Organizational Perspective., , , and . AMCIS, Association for Information Systems, (2014)Assessment Schema for Social CRM Tools: An Empirical Investigation., , , , and . Bled eConference, page 17. (2015)Performance Measures for Social CRM: A Literature Review., , , , and . Bled eConference, page 31. (2014)Measuring Social CRM Performance: A Preliminary Measurement Model., , , , , and . Wirtschaftsinformatik, page 887-901. (2015)