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Features for Social CRM Technology - An Organizational Perspective.

, , , and . AMCIS, Association for Information Systems, (2014)

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Social CRM Performance Model: An Empirical Evaluation., , , , and . Bled eConference, page 18. (2015)Features for Social CRM Technology - An Organizational Perspective., , , and . AMCIS, Association for Information Systems, (2014)Evaluating Social CRM Performance: An Organizational Perspective., , , and . PACIS, page 214. (2015)Privacy-Related Decision-Making in the Context of Wearable Use., , , and . PACIS, page 67. (2016)Exploring Affordances of Business Intelligence & Analytics with regard to Customer-Oriented Work Practices., , and . PACIS, page 399. (2016)Technology Use of Social Media within Customer Relationship Management: An Organizational Perspective., , , and . PACIS, page 213. (2015)Performance Measures for Social CRM: A Literature Review., , , , and . Bled eConference, page 31. (2014)Assessment Schema for Social CRM Tools: An Empirical Investigation., , , , and . Bled eConference, page 17. (2015)Measuring Social CRM Performance: A Preliminary Measurement Model., , , , , and . Wirtschaftsinformatik, page 887-901. (2015)How Big Data Analytics Enables Service Innovation: Materiality, Affordance, and the Individualization of Service., , , , and . J. Manag. Inf. Syst., 35 (2): 424-460 (2018)