As an adjective, heuristic means "pertaining to or aimed at discovery or steering your attention in a fruitful direction, as opposed to making an evaluation or final judgement."
Business narrative is a set of techniques based on the collection and interpretation of stories collected from a workplace. This technique is most effective when applied to seemingly intractable problems such as culture change, trust, innovation, leadersh
X. Yu, T. Weise, K. Tang, and S. Bleul. Proceedings of the IEEE International Conference on Service-Oriented Computing and Applications (SOCA'10), page 1--4. IEEE Computer Society Press: Los Alamitos, CA, USA, (2010)