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1A Value Co-Creation Perspective on Data Labeling in Hybrid Intelligence Systems: A Design Study
M. Li, P. Reinhard, S. Oeste-Reiss, C. Peters, and J. Leimeister. Information Systems (IS), (2023)
12 months ago by @ls_leimeister
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Artificial_Intelligence
Hybrid_Intelligence
IT-Service-Management
ITSM
IT_support
Value_Co-creation
human-in-the-loop
interactive_labeling
itegpub
machine_learning
pub_cpe
pub_jml
pub_mli
pub_pre
pub_soe
Artificial_IntelligenceHybrid_IntelligenceIT-Service-ManagementITSMIT_supportValue_Co-creationhuman-in-the-loopinteractive_labelingitegpubmachine_learningpub_cpepub_jmlpub_mlipub_prepub_soe
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1KI im IT-Support – wie mit Low-Code-Plattformen Beschäftigte zu Gestalter:innen der Automatisierung werden
C. Peters, F. Reichert, and B. Gläsel. Human Friendly Automation: Arbeit und Künstliche Intelligenz neu denken, Frankfurter Allgemeine Buch, Frankfurt, Germany, 1 edition, (2023)
a year ago by @ls_leimeister
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Automatisierung
ai
artificial_intelligence
automation
dempub
it_support
itegpub
itimpub
ki
künstliche_intelligenz
low_code
no_code
pub_cpe
u3bpub
Automatisierungaiartificial_intelligenceautomationdempubit_supportitegpubitimpubkikünstliche_intelligenzlow_codeno_codepub_cpeu3bpub
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2Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees
P. Reinhard, M. Li, C. Peters, and J. Leimeister. Hawaii International Conference on System Sciences (HICSS), Waikiki, Hawaii, USA, (2024)
a year ago by @ls_leimeister
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Generative_AI
artificial_intelligence
augmentation
customer_service
dempub
itegpub
large_language_models
pub_cpe
pub_jml
pub_mli
pub_pre
Generative_AIartificial_intelligenceaugmentationcustomer_servicedempubitegpublarge_language_modelspub_cpepub_jmlpub_mlipub_pre
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2Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-based Textual Data Quality Enrichment
P. Reinhard, M. Li, E. Dickhaut, C. Peters, and J. Leimeister. International Conference on Design Science Research (DESRIST), Pretoria, South Africa, (2023)
2 years ago by @ls_leimeister
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Artificial_Intelligence
Data_Quality
ITSM
Recommender_Systems
dempub
itegpub
pub_cpe
pub_edi
pub_jml
pub_mli
pub_pre
Artificial_IntelligenceData_QualityITSMRecommender_Systemsdempubitegpubpub_cpepub_edipub_jmlpub_mlipub_pre
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2A Conceptual Model for Labeling in Reinforcement Learning Systems: A Value Co-Creation Perspective
P. Reinhard, M. Li, E. Dickhaut, C. Reh, C. Peters, and J. Leimeister. International Conference on Design Science Research (DESRIST), Pretoria, South Africa, (2023)
2 years ago by @ls_leimeister
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Artificial_intelligence
Human-in-the-loop
Interactive_labeling
Value_co-creation
dempub
itegpub
pub_cpe
pub_cre
pub_edi
pub_jml
pub_mli
pub_pre
Artificial_intelligenceHuman-in-the-loopInteractive_labelingValue_co-creationdempubitegpubpub_cpepub_crepub_edipub_jmlpub_mlipub_pre
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3Empowerment Effects in Human-machine Collaboration - A Systematic Literature Review and Directions on Hybrid Intelligence Behavior Patterns
E. Akmeikina, K. Eilers, M. Li, and C. Peters. Pacific Asia Conference on Information Systems (PACIS), Taipei/Sidney, (2022)
2 years ago by @ls_leimeister
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artificial_intelligence
effects_of_AI
employee_centricity
empowerment
hybrid_intelligence
itegpub
pub_cpe
pub_kei
pub_mli
artificial_intelligenceeffects_of_AIemployee_centricityempowermenthybrid_intelligenceitegpubpub_cpepub_keipub_mli
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1Artificial Intelligence in the Customer Journey: A Systematic Overview of the Most Popular Use Cases Through the Creation of AI Archetypes
R. Sander, and C. Peters. Conference of the European Association for Research on Services (RESER), Heilbronn, Germany, (October 2021)
3 years ago by @ls_leimeister
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ai-driven
ai_archetypes
artificial_intelligence
customer_journey
itegpub
pub_cpe
services
systematic_literature_review
u3bpub
ai-drivenai_archetypesartificial_intelligencecustomer_journeyitegpubpub_cpeservicessystematic_literature_reviewu3bpub
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2Knowledge is Power: Provide your IT-Support with Domain-Specific High-Quality Solution Material
S. Schmidt, M. Li, S. Weigel, and C. Peters. International Conference on Design Science Research in Information Systems and Technology (DESRIST), Springer, (August 2021)
4 years ago by @ls_leimeister
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AI
Artificial_Intelligence
DSR
IT-Support
design_knowledge
design_science_research
domain-specific_retrieval
highquality_retrieval
itegpub
ontology
pub_cpe
pub_mli
pub_sls
pub_swe
AIArtificial_IntelligenceDSRIT-Supportdesign_knowledgedesign_science_researchdomain-specific_retrievalhighquality_retrievalitegpubontologypub_cpepub_mlipub_slspub_swe
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2Artificial Intelligence-driven Customer Experience: Status Quo and a Framework for Future Research
P. Pesta, and C. Peters. International Conference on Wirtschaftsinformatik (WI), Duisburg/Essen, Germany, University of Duisburg-Essen, (March 2021)
4 years ago by @ls_leimeister
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ai-driven
artificial_intelligence
customer_journey
dempub
itimpub
pub_cpe
pub_ppe
services
systematic_literature_review
ai-drivenartificial_intelligencecustomer_journeydempubitimpubpub_cpepub_ppeservicessystematic_literature_review
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1A Value Co-Creation Perspective on Data Labeling in Hybrid Intelligence Systems: A Design Study

1KI im IT-Support – wie mit Low-Code-Plattformen Beschäftigte zu Gestalter:innen der Automatisierung werden

2Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees

2Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-based Textual Data Quality Enrichment

2A Conceptual Model for Labeling in Reinforcement Learning Systems: A Value Co-Creation Perspective

3Empowerment Effects in Human-machine Collaboration - A Systematic Literature Review and Directions on Hybrid Intelligence Behavior Patterns

1Artificial Intelligence in the Customer Journey: A Systematic Overview of the Most Popular Use Cases Through the Creation of AI Archetypes

2Knowledge is Power: Provide your IT-Support with Domain-Specific High-Quality Solution Material

2Artificial Intelligence-driven Customer Experience: Status Quo and a Framework for Future Research

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