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1Value Creation in the Information Economy: Shaping the Triad of AI, Service, and Human Work.
A. Roth, C. Benz, M. Wilga, P. Hottum, B. Langes, T. Lewandowski, C. Peters, and G. Satzger. Journal of Service Management Research (SMR), (2024)
10 days ago by @ls_leimeister
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continuous_value_shaping
cvs
dempub
itegpub
pub_cpe
service
service_research
services
u3bpub
continuous_value_shapingcvsdempubitegpubpub_cpeserviceservice_researchservicesu3bpub
(0)
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1Integrating Brand Identity Into AI-Based Conversational Agents: A Systematic Literature Review
A. Dittmar, P. Reinhard, M. Li, F. Karst, and J. Leimeister. Hawaii International Conference on System Sciences (HICSS), Big Island, Hawaii, (2025)
a month ago by @ls_leimeister
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Conversational_design
brand_identity
dempub
generative_AI
itegpub
pub_jml
pub_mli
pub_pre
systematic_literature_review
Conversational_designbrand_identitydempubgenerative_AIitegpubpub_jmlpub_mlipub_presystematic_literature_review
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1LET EMPLOYEES TRAIN THEIR OWN CHATBOTS: DESIGN OF GENERATIVE AI-ENABLED DELEGATION SYSTEMS
P. Reinhard, M. Li, C. Peters, and J. Leimeister. European Conference on Information Systems (ECIS), Paphos, Cyprus, (2024)
6 months ago by @ls_leimeister
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Chatbot
IS_delegation
customer_service
dempub
generative_AI
itegpub
pub_cpe
pub_jml
pub_mli
pub_pre
self-determination_theory
ChatbotIS_delegationcustomer_servicedempubgenerative_AIitegpubpub_cpepub_jmlpub_mlipub_preself-determination_theory
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3Augmenting Frontline Service Employee Onboarding via Hybrid Intelligence: Examining the Effects of Different Degrees of Human-GenAI Interaction
P. Reinhard, N. Neis, L. Kolb, D. Wischer, M. Li, A. Winkelmann, F. Teuteberg, U. Lechner, and J. Leimeister. International Conference on Design Science Research in Information Systems and Technology (DESRIST 2024), Trollhättan, Sweden, (2024)
6 months ago by @ls_leimeister
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AI_Hybrid
Generative
Intelligence_Customer
Service
dempub
itegpub
pub_jml
pub_mli
pub_pre
AI_HybridGenerativeIntelligence_CustomerServicedempubitegpubpub_jmlpub_mlipub_pre
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1KI im IT-Support – wie mit Low-Code-Plattformen Beschäftigte zu Gestalter:innen der Automatisierung werden
C. Peters, F. Reichert, and B. Gläsel. Human Friendly Automation: Arbeit und Künstliche Intelligenz neu denken, Frankfurter Allgemeine Buch, Frankfurt, Germany, 1 edition, (2023)
a year ago by @ls_leimeister
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Automatisierung
ai
artificial_intelligence
automation
dempub
it_support
itegpub
itimpub
ki
künstliche_intelligenz
low_code
no_code
pub_cpe
u3bpub
Automatisierungaiartificial_intelligenceautomationdempubit_supportitegpubitimpubkikünstliche_intelligenzlow_codeno_codepub_cpeu3bpub
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1Implementing Digital Responsibility through Information Systems Research – A Delphi Study of Objectives, Activities, and Challenges in IS Research.
D. Beverungen, P. zur Heiden, C. Lehrer, M. Trier, and C. Bartelheimer. (2023)
a year ago by @ls_leimeister
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delphi
dempub
digital
digital_reponsibility
is_research
itegpub
pub_aja
u3bpub
delphidempubdigitaldigital_reponsibilityis_researchitegpubpub_ajau3bpub
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2Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees
P. Reinhard, M. Li, C. Peters, and J. Leimeister. Hawaii International Conference on System Sciences (HICSS), Waikiki, Hawaii, USA, (2024)
a year ago by @ls_leimeister
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Generative_AI
artificial_intelligence
augmentation
customer_service
dempub
itegpub
large_language_models
pub_cpe
pub_jml
pub_mli
pub_pre
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1Shared digital artifacts – Co-creators as beneficiaries in microlearning development
M. Thiel de Gafenco, T. Weinert, A. Janson, J. Klusmeyer, and J. Leimeister. Education and Information Technologies (Educ Inf Technol), (2023)
a year ago by @ls_leimeister
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Co-Creation
Concept_Maps
Digital_Artifacts
Knowledge_Elicitation
Microlearnings
Vocational_Education_and_Training
dempub
itegpub
pub_aja
pub_jml
pub_twe
u3bpub
Co-CreationConcept_MapsDigital_ArtifactsKnowledge_ElicitationMicrolearningsVocational_Education_and_Trainingdempubitegpubpub_ajapub_jmlpub_tweu3bpub
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1Hybrid Intelligence Service Support
B. Langes, C. Peters, P. Reinhard, M. Li, S. Hermann, R. Katzenberger, A. Boes, and J. Leimeister. Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten, ISF München, München, (2023)
a year ago by @ls_leimeister
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Chatbot
Human-AI_Collaboration
Hybrid_Intelligence
Hybride_Intelligenz
ITSM
IT_Support
Low_Code
dempub
itegpub
pub_cpe
pub_jml
pub_mli
pub_pre
ChatbotHuman-AI_CollaborationHybrid_IntelligenceHybride_IntelligenzITSMIT_SupportLow_Codedempubitegpubpub_cpepub_jmlpub_mlipub_pre
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1Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten
B. Langes, C. Peters, A. Boes, and J. Leimeister. München, (2023)
a year ago by @ls_leimeister
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dempub
itegpub
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dempubitegpubpub_cpepub_jml
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1Faster, Cheaper, Better? Analyzing how Lowcode Developoment Platforms drive Bottom-Up Innovation
E. Elshan, D. Germann, E. Dickhaut, and M. Li. European Conference on Information Systems (ECIS), Kristiansand, Norway, (2023)
a year ago by @ls_leimeister
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Bottom-Up_Innovation
Citizen_Developer
Digital_Innovation
Low_Code_Development_Platforms
dempub
itegpub
itimpub
pub_edi
pub_mli
Bottom-Up_InnovationCitizen_DeveloperDigital_InnovationLow_Code_Development_Platformsdempubitegpubitimpubpub_edipub_mli
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1Disentangling Trust in Voice Assistants - A Configurational View on Conversational AI Ecosystems
A. Janson, A. Schmitt, and T. Bevilacqua. Annual Meeting of the Academy of Management (AOM), Boston, Massachusetts, USA, (2023)
2 years ago by @ls_leimeister
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Agentic_Information
Conversational_AI_Ecosystems
Systems
Trust
Voice_Assistants
dempub
itegpub
pub_aja
u3bpub
Agentic_InformationConversational_AI_EcosystemsSystemsTrustVoice_Assistantsdempubitegpubpub_ajau3bpub
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2Towards designing an AI-based conversational agent for on-the-job training of customer support novices
P. Reinhard, D. Wischer, L. Verlande, N. Neis, and M. Li. International Conference on Design Science Research (DESRIST), Pretoria, South Africa, (2023)
2 years ago by @ls_leimeister
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Action_design_research
Conversational_AI_agents
Customer_service
Onboarding
dempub
itegpub
pub_mli
pub_pre
Action_design_researchConversational_AI_agentsCustomer_serviceOnboardingdempubitegpubpub_mlipub_pre
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2Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-based Textual Data Quality Enrichment
P. Reinhard, M. Li, E. Dickhaut, C. Peters, and J. Leimeister. International Conference on Design Science Research (DESRIST), Pretoria, South Africa, (2023)
2 years ago by @ls_leimeister
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Artificial_Intelligence
Data_Quality
ITSM
Recommender_Systems
dempub
itegpub
pub_cpe
pub_edi
pub_jml
pub_mli
pub_pre
Artificial_IntelligenceData_QualityITSMRecommender_Systemsdempubitegpubpub_cpepub_edipub_jmlpub_mlipub_pre
(0)
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2A Conceptual Model for Labeling in Reinforcement Learning Systems: A Value Co-Creation Perspective
P. Reinhard, M. Li, E. Dickhaut, C. Reh, C. Peters, and J. Leimeister. International Conference on Design Science Research (DESRIST), Pretoria, South Africa, (2023)
2 years ago by @ls_leimeister
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Artificial_intelligence
Human-in-the-loop
Interactive_labeling
Value_co-creation
dempub
itegpub
pub_cpe
pub_cre
pub_edi
pub_jml
pub_mli
pub_pre
Artificial_intelligenceHuman-in-the-loopInteractive_labelingValue_co-creationdempubitegpubpub_cpepub_crepub_edipub_jmlpub_mlipub_pre
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1Menschzentrierte Bürgerbeteiligung mit der Plattform "Weck den Herkules in Dir"
C. Peters, and P. Niering. mitarbeiten.skript, 15, Stiftung Mitarbeit, Bonn, Germany, (2023)
2 years ago by @ls_leimeister
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citizen_participation
citizen_services
dempub
itegpub
itimpub
participation_platform
pub_cpe
smart_city
u3bpub
citizen_participationcitizen_servicesdempubitegpubitimpubparticipation_platformpub_cpesmart_cityu3bpub
(0)
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1Synthesizing Training Data with Generative Adversarial Networks: Towards the Design of a Data-Sharing Ecosystem Platform for Fraud Detection
F. Karst, M. Li, and J. Leimeister. International Conference on Design Science Research in Information Systems and Technology (DESRIST), Pretoria, South Africa, (2023)
2 years ago by @ls_leimeister
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data_sharing
dempub
ecosystem
fraud_detection
generative_adversarial_networks
itegpub
platform
pub_jml
pub_mli
synthetic_data
training_data
data_sharingdempubecosystemfraud_detectiongenerative_adversarial_networksitegpubplatformpub_jmlpub_mlisynthetic_datatraining_data
(0)
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1Mit LabTeams KI gestalten – Eine neue Methode für die menschenzentrierte Gestaltung von KI-basierten IT-Support-Services
S. Schmidt, B. Langes, M. Li, C. Peters, T. Kämpf, J. Leimeister, and A. Boes. Smart Services, volume 1 of Forum Dienstleistungsmanagement, Springer Gabler, Wiesbaden, 1 edition, (2022)
2 years ago by @ls_leimeister
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dempub
itegpub
pub_cpe
pub_jml
pub_mli
pub_sls
dempubitegpubpub_cpepub_jmlpub_mlipub_sls
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2“I Will Follow You!” – How Recommendation Modality Impacts Processing Fluency and Purchase Intention
M. Schwede, N. Zierau, A. Janson, M. Hammerschmidt, and J. Leimeister. International Conference on Information Systems (ICIS), Copenhagen, Denmark, (2022)
2 years ago by @ls_leimeister
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Conversational_Agent
Explanation_of_Recommendation
Processing_Fluency
Purchase_Intention
Recommendation_Modality
dempub
itegpub
pub_aja
pub_jml
u3bpub
Conversational_AgentExplanation_of_RecommendationProcessing_FluencyPurchase_IntentionRecommendation_Modalitydempubitegpubpub_ajapub_jmlu3bpub
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2Individualizing Patient Pathways through Modularization: Design and Evaluation of Healthcare-Specific Modularization Parameters
C. Peters, and P. Richter. Proceedings of the 56th Hawaii International Conference on System Sciences (HICSS 2023), Maui, Hawaii, USA, (2023)
2 years ago by @ls_leimeister
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dempub
design_science_research
healthcare
itegpub
itimpub
modularization_parameters
pub_cpe
service_modularization
services
u3bpub
dempubdesign_science_researchhealthcareitegpubitimpubmodularization_parameterspub_cpeservice_modularizationservicesu3bpub
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1Value Creation in the Information Economy: Shaping the Triad of AI, Service, and Human Work.

1Integrating Brand Identity Into AI-Based Conversational Agents: A Systematic Literature Review

1LET EMPLOYEES TRAIN THEIR OWN CHATBOTS: DESIGN OF GENERATIVE AI-ENABLED DELEGATION SYSTEMS

3Augmenting Frontline Service Employee Onboarding via Hybrid Intelligence: Examining the Effects of Different Degrees of Human-GenAI Interaction

1KI im IT-Support – wie mit Low-Code-Plattformen Beschäftigte zu Gestalter:innen der Automatisierung werden

1Implementing Digital Responsibility through Information Systems Research – A Delphi Study of Objectives, Activities, and Challenges in IS Research.

2Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees

1Shared digital artifacts – Co-creators as beneficiaries in microlearning development

1Hybrid Intelligence Service Support

1Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten

1Faster, Cheaper, Better? Analyzing how Lowcode Developoment Platforms drive Bottom-Up Innovation

1Disentangling Trust in Voice Assistants - A Configurational View on Conversational AI Ecosystems

2Towards designing an AI-based conversational agent for on-the-job training of customer support novices

2Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-based Textual Data Quality Enrichment

2A Conceptual Model for Labeling in Reinforcement Learning Systems: A Value Co-Creation Perspective

1Menschzentrierte Bürgerbeteiligung mit der Plattform "Weck den Herkules in Dir"

1Synthesizing Training Data with Generative Adversarial Networks: Towards the Design of a Data-Sharing Ecosystem Platform for Fraud Detection

1Mit LabTeams KI gestalten – Eine neue Methode für die menschenzentrierte Gestaltung von KI-basierten IT-Support-Services

2“I Will Follow You!” – How Recommendation Modality Impacts Processing Fluency and Purchase Intention

2Individualizing Patient Pathways through Modularization: Design and Evaluation of Healthcare-Specific Modularization Parameters

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