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Customer Satisfaction Estimation in Contact Center Calls Based on a Hierarchical Multi-Task Model.

, , , , , and . IEEE ACM Trans. Audio Speech Lang. Process., (2020)

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Soft-Target Training with Ambiguous Emotional Utterances for DNN-Based Speech Emotion Classification., , , , , and . ICASSP, page 4964-4968. IEEE, (2018)Urgent Voicemail Detection Focused on Long-term Temporal Variation., , , , and . APSIPA, page 917-921. IEEE, (2019)Online Call Scene Segmentation of Contact Center Dialogues based on Role Aware Hierarchical LSTM-RNNs., , , , , and . APSIPA, page 811-815. IEEE, (2018)Customer Satisfaction Estimation in Contact Center Calls Based on a Hierarchical Multi-Task Model., , , , , and . IEEE ACM Trans. Audio Speech Lang. Process., (2020)Simpleflat: A Simple Whole-Network Pre-Training Approach for RNN Transducer-Based End-to-End Speech Recognition., , , , , , , , and . ICASSP, page 5664-5668. IEEE, (2021)Multi-region CNN-Transformer for Micro-gesture Recognition in Face and Upper Body., , , , and . MMAsia, page 89:1-89:5. ACM, (2023)Joint Autoregressive Modeling of End-to-End Multi-Talker Overlapped Speech Recognition and Utterance-level Timestamp Prediction., , , , and . INTERSPEECH, page 2913-2917. ISCA, (2023)Role Play Dialogue Aware Language Models Based on Conditional Hierarchical Recurrent Encoder-Decoder., , , , and . INTERSPEECH, page 1259-1263. ISCA, (2018)Automatic Question Detection from Acoustic and Phonetic Features Using Feature-wise Pre-training., , , , , and . INTERSPEECH, page 1731-1735. ISCA, (2018)Phoneme Duration Modeling Using Speech Rhythm-Based Speaker Embeddings for Multi-Speaker Speech Synthesis., , and . Interspeech, page 3141-3145. ISCA, (2021)