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Customer Satisfaction Estimation in Contact Center Calls Based on a Hierarchical Multi-Task Model.

, , , , , and . IEEE ACM Trans. Audio Speech Lang. Process., (2020)

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Hierarchical LSTMs with Joint Learning for Estimating Customer Satisfaction from Contact Center Calls., , , , and . INTERSPEECH, page 1716-1720. ISCA, (2017)Likability Estimation of Call-center Agents by Suppressing Annotator Variability., , , , and . APSIPA, page 911-916. IEEE, (2019)Robust children and adults speech identification and confidence measure based on DNN posteriorgram., , , and . APSIPA, page 502-505. IEEE, (2017)Improving Speaker-Attribute Estimation by Voting Based on Speaker Cluster Information., , , and . ICASSP, page 6594-6598. IEEE, (2020)Robust Speech-Age Estimation Using Local Maximum Mean Discrepancy Under Mismatched Recording Conditions., , , , and . ASRU, page 114-121. IEEE, (2021)Speaker Age Estimation Using Age-Dependent Insensitive Loss., , , , , and . APSIPA, page 319-324. IEEE, (2020)Coarse-Age Loss: A New Training Method Using Coarse-Age Labeled Data for Speaker Age Estimation., , , , , and . APSIPA ASC, page 2213-2220. IEEE, (2023)Improving Conversation-Context Language Models with Multiple Spoken Language Understanding Models., , , , , , and . INTERSPEECH, page 834-838. ISCA, (2019)Speech Emotion Recognition Based on Multi-Label Emotion Existence Model., , , , and . INTERSPEECH, page 2818-2822. ISCA, (2019)Soft-Target Training with Ambiguous Emotional Utterances for DNN-Based Speech Emotion Classification., , , , , and . ICASSP, page 4964-4968. IEEE, (2018)