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Customer Satisfaction Estimation in Contact Center Calls Based on a Hierarchical Multi-Task Model.

, , , , , and . IEEE ACM Trans. Audio Speech Lang. Process., (2020)

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Joint unsupervised adaptation of n-gram and RNN language models via LDA-based hybrid mixture modeling., , , and . APSIPA, page 1588-1591. IEEE, (2017)Online Call Scene Segmentation of Contact Center Dialogues based on Role Aware Hierarchical LSTM-RNNs., , , , , and . APSIPA, page 811-815. IEEE, (2018)Soft-Target Training with Ambiguous Emotional Utterances for DNN-Based Speech Emotion Classification., , , , , and . ICASSP, page 4964-4968. IEEE, (2018)Customer Satisfaction Estimation in Contact Center Calls Based on a Hierarchical Multi-Task Model., , , , , and . IEEE ACM Trans. Audio Speech Lang. Process., (2020)Recurrent out-of-vocabulary word detection based on distribution of features., , , and . Comput. Speech Lang., (2019)Urgent Voicemail Detection Focused on Long-term Temporal Variation., , , , and . APSIPA, page 917-921. IEEE, (2019)Automatic Question Detection from Acoustic and Phonetic Features Using Feature-wise Pre-training., , , , , and . INTERSPEECH, page 1731-1735. ISCA, (2018)A Joint End-to-End and DNN-HMM Hybrid Automatic Speech Recognition System with Transferring Sharable Knowledge., , , , and . INTERSPEECH, page 2210-2214. ISCA, (2019)Role Play Dialogue Aware Language Models Based on Conditional Hierarchical Recurrent Encoder-Decoder., , , , and . INTERSPEECH, page 1259-1263. ISCA, (2018)Egocentric Action Recognition by Capturing Hand-Object Contact and Object State., , , , and . WACV, page 6527-6537. IEEE, (2024)