Substitute a standard web services interface for a speaking tube, a business rules management system for his encyclopedic knowledge of policies and regulations, data mining or predictive analytics for his customer knowledge and adaptive control for his experimentation and you have Decision Management. The Answerer but on an industrial scale.
R. Raju, D. Dhivya, R. Saranya, and S. Abbinaya. International Journal of Innovative Science and Modern Engineering (IJISME), 1 (3):
72-75(February 2013)
J. Jovanović, D. Gašević, and V. Devedžić. The Semantic Web: Research and Applications, volume 4011 of Lecture Notes in Computer Science, Springer Berlin Heidelberg, (2006)
S. Lohmann, J. Kaltz, and J. Ziegler. Models in Software Engineering, volume 4364 of Lecture Notes in Computer Science, Springer Berlin Heidelberg, (2007)
Z. Yu, X. Zhou, and Y. Nakamura. Ubiquitous Intelligence and Computing, volume 5061 of Lecture Notes in Computer Science, Springer Berlin Heidelberg, (2008)
V. Jirkovsky, and I. Jelinek. Proceedings of the 9th International Conference on Computer Systems and Technologies and Workshop for PhD Students in Computing, page 81:V.19--81:1. New York, NY, USA, ACM, (2008)
K. Sugiyama, K. Hatano, and M. Yoshikawa. WWW '04: Proceedings of the 13th international conference on World Wide Web, page 675--684. New York, NY, USA, ACM Press, (2004)