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3Augmenting Frontline Service Employee Onboarding via Hybrid Intelligence: Examining the Effects of Different Degrees of Human-GenAI Interaction
P. Reinhard, N. Neis, L. Kolb, D. Wischer, M. Li, A. Winkelmann, F. Teuteberg, U. Lechner, and J. Leimeister. International Conference on Design Science Research in Information Systems and Technology (DESRIST 2024), Trollhättan, Sweden, (2024)
7 months ago by @ls_leimeister
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AI_Hybrid
Generative
Intelligence_Customer
Service
dempub
itegpub
pub_jml
pub_mli
pub_pre
AI_HybridGenerativeIntelligence_CustomerServicedempubitegpubpub_jmlpub_mlipub_pre
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1The New Frontiers of Service Systems Engineering
T. Böhmann, J. Leimeister, and K. Möslein. Business & Information Systems Engineering (BISE), 60 (5): 373–375 (2018)
6 years ago by @ls_leimeister
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engineering
itegpub
pub_jml
service
service_systems
engineeringitegpubpub_jmlserviceservice_systems
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1Modellierung telemedizinischer Dienstleistungen mit der Blueprint-driven Telemedicine Process Modeling Language
C. Peters, and J. Leimeister. Produktivität von Dienstleistungen, Springer Gabler, Wiesbaden, Germany (DOI: 10.1007/978-3-658-04086-4), (2014)
10 years ago by @ls_leimeister
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complex_services
itegpub
modeling
modeling_language
pub_cpe
pub_jml
service
service_blueprinting
telemedical_services
telemedicine
complex_servicesitegpubmodelingmodeling_languagepub_cpepub_jmlserviceservice_blueprintingtelemedical_servicestelemedicine
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1Why can’t I use my iPhone at work?: managing consumerization of IT at a multi-national organization
F. Weiß, and J. Leimeister. Journal of Information Technology Teaching Cases, (2014)
11 years ago by @ls_leimeister
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IT
consumerization
enterprise
governance
itegpub
management
mobile
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service
ITconsumerizationenterprisegovernanceitegpubmanagementmobilepub_fwepub_jmlservice
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1Identifying a set of relevant input and output factors within a productivity model for educational services
P. Bitzer, E. Bittner, and J. Leimeister. International RESER Conference (RESER), Hamburg, Germany, (2011)
11 years ago by @ls_leimeister
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dempub
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dempubitegpubpub_ebipub_jmlpub_pbiqualityservice
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1Towards a Reference Model for a Productivity-optimized Delivery of Technology Mediated Learing Services
P. Bitzer, F. Weiß, and J. Leimeister. Eighth International Conference on Design Science Research in Information Systems and Technology (DESRIST), Helsinki, Finland, (2013)
12 years ago by @ls_leimeister
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delivery
dempub
itegpub
learning
mediated
model
productivity
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reference
service
technology
deliverydempubitegpublearningmediatedmodelproductivitypub_jmlpub_pbireferenceservicetechnology
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1Service Engineering für IT-basierte Dienstleistungen 50+
P. Menschner, A. Prinz, and J. Leimeister. Technologiegestützte Dienstleistungsinnovation in der Gesundheitswirtschaft, Gabler Verlag, Wiesbaden, Germany, 315.(2012)
13 years ago by @ls_leimeister
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dempub
engineering
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service
dempubengineeringitegpubpub_aprpub_jmlpub_pmeservice
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3Augmenting Frontline Service Employee Onboarding via Hybrid Intelligence: Examining the Effects of Different Degrees of Human-GenAI Interaction

1The New Frontiers of Service Systems Engineering

1Modellierung telemedizinischer Dienstleistungen mit der Blueprint-driven Telemedicine Process Modeling Language

1Why can’t I use my iPhone at work?: managing consumerization of IT at a multi-national organization

1Identifying a set of relevant input and output factors within a productivity model for educational services

1Towards a Reference Model for a Productivity-optimized Delivery of Technology Mediated Learing Services

1Service Engineering für IT-basierte Dienstleistungen 50+

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