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1Integrating Brand Identity Into AI-Based Conversational Agents: A Systematic Literature Review
A. Dittmar, P. Reinhard, M. Li, F. Karst, and J. Leimeister. Hawaii International Conference on System Sciences (HICSS), Big Island, Hawaii, (2025)
a month ago by @ls_leimeister
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pub_pre
pub_jml
pub_mli
brand_identity
dempub
Conversational_design
generative_AI
systematic_literature_review
itegpub
pub_prepub_jmlpub_mlibrand_identitydempubConversational_designgenerative_AIsystematic_literature_reviewitegpub
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1LET EMPLOYEES TRAIN THEIR OWN CHATBOTS: DESIGN OF GENERATIVE AI-ENABLED DELEGATION SYSTEMS
P. Reinhard, M. Li, C. Peters, and J. Leimeister. European Conference on Information Systems (ECIS), Paphos, Cyprus, (2024)
7 months ago by @ls_leimeister
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pub_pre
IS_delegation
pub_jml
self-determination_theory
pub_mli
pub_cpe
dempub
Chatbot
generative_AI
customer_service
itegpub
pub_preIS_delegationpub_jmlself-determination_theorypub_mlipub_cpedempubChatbotgenerative_AIcustomer_serviceitegpub
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3Augmenting Frontline Service Employee Onboarding via Hybrid Intelligence: Examining the Effects of Different Degrees of Human-GenAI Interaction
P. Reinhard, N. Neis, L. Kolb, D. Wischer, M. Li, A. Winkelmann, F. Teuteberg, U. Lechner, and J. Leimeister. International Conference on Design Science Research in Information Systems and Technology (DESRIST 2024), Trollhättan, Sweden, (2024)
7 months ago by @ls_leimeister
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pub_pre
pub_jml
pub_mli
Intelligence_Customer
dempub
AI_Hybrid
Service
Generative
itegpub
pub_prepub_jmlpub_mliIntelligence_CustomerdempubAI_HybridServiceGenerativeitegpub
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2Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees
P. Reinhard, M. Li, C. Peters, and J. Leimeister. Hawaii International Conference on System Sciences (HICSS), Waikiki, Hawaii, USA, (2024)
a year ago by @ls_leimeister
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pub_pre
pub_jml
pub_mli
pub_cpe
dempub
artificial_intelligence
Generative_AI
large_language_models
augmentation
customer_service
itegpub
pub_prepub_jmlpub_mlipub_cpedempubartificial_intelligenceGenerative_AIlarge_language_modelsaugmentationcustomer_serviceitegpub
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1Hybrid Intelligence Service Support
B. Langes, C. Peters, P. Reinhard, M. Li, S. Hermann, R. Katzenberger, A. Boes, and J. Leimeister. Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten, ISF München, München, (2023)
a year ago by @ls_leimeister
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ITSM
pub_cpe
Chatbot
Low_Code
Human-AI_Collaboration
itegpub
pub_pre
pub_jml
pub_mli
Hybrid_Intelligence
dempub
IT_Support
Hybride_Intelligenz
ITSMpub_cpeChatbotLow_CodeHuman-AI_Collaborationitegpubpub_prepub_jmlpub_mliHybrid_IntelligencedempubIT_SupportHybride_Intelligenz
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1Faster, Cheaper, Better? Analyzing how Lowcode Developoment Platforms drive Bottom-Up Innovation
E. Elshan, D. Germann, E. Dickhaut, and M. Li. European Conference on Information Systems (ECIS), Kristiansand, Norway, (2023)
2 years ago by @ls_leimeister
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Bottom-Up_Innovation
pub_edi
pub_mli
itimpub
dempub
Low_Code_Development_Platforms
Digital_Innovation
itegpub
Citizen_Developer
Bottom-Up_Innovationpub_edipub_mliitimpubdempubLow_Code_Development_PlatformsDigital_InnovationitegpubCitizen_Developer
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2Towards designing an AI-based conversational agent for on-the-job training of customer support novices
P. Reinhard, D. Wischer, L. Verlande, N. Neis, and M. Li. International Conference on Design Science Research (DESRIST), Pretoria, South Africa, (2023)
2 years ago by @ls_leimeister
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Customer_service
pub_pre
Conversational_AI_agents
pub_mli
dempub
Action_design_research
Onboarding
itegpub
Customer_servicepub_preConversational_AI_agentspub_mlidempubAction_design_researchOnboardingitegpub
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2Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-based Textual Data Quality Enrichment
P. Reinhard, M. Li, E. Dickhaut, C. Peters, and J. Leimeister. International Conference on Design Science Research (DESRIST), Pretoria, South Africa, (2023)
2 years ago by @ls_leimeister
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Artificial_Intelligence
pub_pre
pub_jml
pub_edi
pub_mli
ITSM
pub_cpe
dempub
Recommender_Systems
Data_Quality
itegpub
Artificial_Intelligencepub_prepub_jmlpub_edipub_mliITSMpub_cpedempubRecommender_SystemsData_Qualityitegpub
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2A Conceptual Model for Labeling in Reinforcement Learning Systems: A Value Co-Creation Perspective
P. Reinhard, M. Li, E. Dickhaut, C. Reh, C. Peters, and J. Leimeister. International Conference on Design Science Research (DESRIST), Pretoria, South Africa, (2023)
2 years ago by @ls_leimeister
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Human-in-the-loop
pub_cre
Value_co-creation
pub_pre
pub_jml
Artificial_intelligence
pub_edi
pub_mli
pub_cpe
dempub
itegpub
Interactive_labeling
Human-in-the-looppub_creValue_co-creationpub_prepub_jmlArtificial_intelligencepub_edipub_mlipub_cpedempubitegpubInteractive_labeling
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1Synthesizing Training Data with Generative Adversarial Networks: Towards the Design of a Data-Sharing Ecosystem Platform for Fraud Detection
F. Karst, M. Li, and J. Leimeister. International Conference on Design Science Research in Information Systems and Technology (DESRIST), Pretoria, South Africa, (2023)
2 years ago by @ls_leimeister
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training_data
generative_adversarial_networks
data_sharing
pub_jml
pub_mli
dempub
synthetic_data
ecosystem
fraud_detection
itegpub
platform
training_datagenerative_adversarial_networksdata_sharingpub_jmlpub_mlidempubsynthetic_dataecosystemfraud_detectionitegpubplatform
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1Mit LabTeams KI gestalten – Eine neue Methode für die menschenzentrierte Gestaltung von KI-basierten IT-Support-Services
S. Schmidt, B. Langes, M. Li, C. Peters, T. Kämpf, J. Leimeister, and A. Boes. Smart Services, volume 1 of Forum Dienstleistungsmanagement, Springer Gabler, Wiesbaden, 1 edition, (2022)
2 years ago by @ls_leimeister
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pub_jml
pub_mli
pub_sls
pub_cpe
dempub
itegpub
pub_jmlpub_mlipub_slspub_cpedempubitegpub
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1Hybrid intelligenter Service Support: Wie die Mitarbeitenden selbstbestimmt den IT-Support durch künstliche Intelligenz aufwerten
C. Peters, S. Schmidt, M. Li, and J. Leimeister. Service Today, 35 (1/21): 66-67 (February 2021)
4 years ago by @ls_leimeister
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pub_jml
künstliche_Intelligenz
pub_mli
pub_sls
Service_Systeme
itimpub
pub_cpe
dempub
IT-Support
hybrid_intelligence
itegpub
pub_jmlkünstliche_Intelligenzpub_mlipub_slsService_Systemeitimpubpub_cpedempubIT-Supporthybrid_intelligenceitegpub
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1Gestaltungsdimensionen der Digitalisierung – Wie Dienstleistungssysteme den Wandel antreiben und welche Faktoren eine Rolle spielen
C. Grotherr, M. Li, M. Schymanietz, A. Fritzsche, M. Semmann, C. Peters, T. Böhmann, J. Leimeister, and K. Möslein. Dienstleistungsinnovationen durch Digitalisierung, Springer Gabler, Berlin/Heidelberg, Germany, (October 2020)
4 years ago by @ls_leimeister
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pub_kmö
pub_jml
pub_mli
Service_Systeme
itimpub
Service_Systems_Engineering
pub_cpe
dempub
Dienstleistungssysteme
itegpub
pub_kmöpub_jmlpub_mliService_SystemeitimpubService_Systems_Engineeringpub_cpedempubDienstleistungssystemeitegpub
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2Take the Wheel - Technology-driven Change in the Energy Sector
M. Li, J. Müller, S. Ernst, and C. Peters. International Conference on Information Systems (ICIS), (2019)
5 years ago by @ls_leimeister
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pub_mli
pub_cpe
dempub
itegpub
pub_ser
pub_mlipub_cpedempubitegpubpub_ser
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2From Service Systems Engineering to Service Innovation - A Modeling Approach
M. Li, and C. Peters. European Conference on Information Systems (ECIS), (2019)
6 years ago by @ls_leimeister
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innovation_management
service_system_model
pub_mli
pub_cpe
service_systems_modelling
dempub
service_systems
service_science
operational_service_systems
itegpub
service_innovation
innovation_managementservice_system_modelpub_mlipub_cpeservice_systems_modellingdempubservice_systemsservice_scienceoperational_service_systemsitegpubservice_innovation
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1Developing a Production Structure Model using Service-Dominant Logic – A hypergraph-based Modeling Approach
M. Li, C. Peters, and J. Leimeister. INFORMS International Conference on Service Science (ICSS), (2019)
6 years ago by @ls_leimeister
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hypergraph
Service_System_Modeling
Service_Modeling
pub_jml
Service_Systems
pub_mli
Service_Systems_Engineering
pub_cpe
dempub
Service_System_Graph
Modeling
itegpub
hypergraphService_System_ModelingService_Modelingpub_jmlService_Systemspub_mliService_Systems_Engineeringpub_cpedempubService_System_GraphModelingitegpub
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1Digitale Servicesysteme
M. Li, C. Peters, J. Leimeister, and N. Zierau. Digitale Transformation gestalten - Geschäftsmodelle, Erfolgsfaktoren, Checklisten, Carl Hanser Verlag GmbH & Co. KG, München, Zweite edition, (2019)
6 years ago by @ls_leimeister
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pub_jml
pub_mli
itimpub
pub_cpe
dempub
pub_nzi
itegpub
pub_jmlpub_mliitimpubpub_cpedempubpub_nziitegpub
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1Linking Strategy and Operations using a Service Business Model – a hypergraph theory-based approach
M. Li, C. Peters, and J. Leimeister. International Research Symposium on Advancing Service Research and Practice (QUIS), Karlstad, Sweden, (2019)
6 years ago by @ls_leimeister
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pub_jml
pub_mli
pub_cpe
dempub
service_object
itegpub
pub_jmlpub_mlipub_cpedempubservice_objectitegpub
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1A service system modelling approach
M. Li. International Conference on Exporing Service Science (IESS), (September 2018)
6 years ago by @ls_leimeister
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pub_mli
dempub
itegpub
pub_mlidempubitegpub
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1A Hypergraph-based Modeling Approach for Service Systems
M. Li, C. Peters, and J. Leimeister. INFORMS International Conference on Service Science (ICSS), (2018)
6 years ago by @ls_leimeister
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hypergraph
Service_System_Modeling
Service_Modeling
pub_jml
Service_Systems
pub_mli
Service_Systems_Engineering
pub_cpe
dempub
Service_System_Graph
Modeling
itegpub
hypergraphService_System_ModelingService_Modelingpub_jmlService_Systemspub_mliService_Systems_Engineeringpub_cpedempubService_System_GraphModelingitegpub
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publications (hide)28 displayallpublications onlypublications per page5102050100 sort byadded attitleauthorpublication dateentry typehelp for advanced sorting... RSSBibTeXRDFmore...

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publications (hide)28
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100
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